We offer free returns for items within 14 days of delivery**, that are unworn with tags attached—excluding items marked as "Final Sale" and any items by the brand Mostly Mia.
You can choose between a refund or 110% store credit for full priced items.
Sale items can be returned in exchange for store credit only.
You will be fully refunded once the brand receives your return and has checked the item is in its original condition.
To start a return, please use the contact form with your order number and reason for return.
Our customer service team will then generate the free return shipping label for you.
If you are returning multiple items from different brands, you may need multiple return labels.
Please ensure you have returned the correct item to the correct brand, as Insyze cannot issue you a refund if the item gets lost or is delivered to the wrong fulfilment center.
Once your return has been checked and approved, you will receive your refund within 10 business days after the return is received and approved.
Store credit is issued immediately after items have been approved.
**Please note that Sydneys Closet only offer 7 day returns for unworn items only. This is to safeguard the brand against items being worn for an event and returned after.
Here is our detailed Returns and Exchanges policy.
If your item doesn’t fit, or it’s not what you expected, you have 14 days** to return or exchange your item.
Please note, you will only receive a refund for the price of the Garment - not for any shipping costs.
- Items must be returned in their original condition; unworn, unused, unwashed, unaltered and with all tags attached to be accepted.
- Swimwear must maintain the hygiene sticker.
- Items must not have any dirty marks, make-up or fake tan marks.
- Items must not smell of perfume, deodorant, cosmetics or washing powder.
- Full Price items must be returned within 14 days of receiving your order. (except Sydneys Closet which is 7 days)
- Original shipping costs will not be included in the store credit amount.
- Items that do not meet the requirements above will be rejected for a return and sent back to the sender.
- Insyze is not liable for the loss of any garments being returned.
- Insyze is not liable for items sent to the wrong address.
**7 days for Sydneys Closet. All Mostly Mia items are final sale. No Returns.